Privacy Policy

Koken Boring Machine Co., Ltd. ("we", "us", or "our") operates the Smart Water Vendor mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Smart Water Vendor, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Smart Water Vendor processes personal data in accordance with the Uganda Data Protection and Privacy Act, 2019, and any other applicable laws and regulations relating to privacy and data protection.

Personal Information: Name, phone number, email address, and delivery address(es) you provide when creating an account or placing an order.

Location Data: With your permission, we collect precise location data to show nearby water sources, calculate delivery estimates, and track active deliveries in real time. You can disable location services in your device settings at any time.

In addition, during active deliveries, the platform may collect and process the real-time location of delivery agents to facilitate route optimization, delivery monitoring, customer tracking, and operational management. Tracking is limited to active delivery periods and is disabled when no delivery is in progress.

Delivery Verification Data: To verify successful water deliveries, the platform may collect and store photographs uploaded by delivery agents at the point of delivery. These photographs may contain images of delivered containers, delivery locations, or other delivery evidence. Such images are used solely for delivery verification, dispute resolution, quality assurance, and fraud prevention.

Payment Information: We do not store full payment card details on our servers. Payments are processed by licensed mobile-money providers (MTN MoMo, Airtel Money) and bank partners. We retain transaction references, payment status, and billing history.

Communications: Records of customer support chats, emails, and phone calls for quality assurance and dispute resolution.

Provide and maintain the service: Process orders, schedule deliveries, send order confirmations, and notify you when your water is arriving.

Payments and invoicing: Process pre-paid and post-paid transactions, generate invoices for business accounts, and manage payment reminders.

Safety and fraud prevention: Verify accounts, detect suspicious activity, and protect against unauthorized access.

The platform may investigate suspicious transactions, misuse of services, fraudulent activities, or violations of platform policies. Information may be retained and shared with relevant authorities where required by law.

Automated Decision Making: Smart Water Vendor may use automated systems to assign delivery requests, calculate estimated delivery times, identify nearby delivery agents, and detect potentially fraudulent activities. Such processing is subject to human oversight where required.

Customer support: Respond to inquiries, resolve disputes, and improve service quality.

Marketing (with consent): Send promotional offers, new feature announcements, and partner promotions. You can opt out anytime via app settings or by replying STOP to SMS messages.

Delivery riders: Your name, phone number, and delivery address are shared with the assigned rider so they can fulfill your order. Riders are contractually bound to keep this information confidential.

Payment processors: Mobile network operators and banks that handle your transactions receive the necessary data to complete payments.

Service providers: Cloud hosting, analytics (Google Analytics for Firebase), crash reporting, and SMS/notification providers who help us operate the platform.

Legal requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety.

We do not sell your personal information to third parties for advertising or marketing purposes.

Location data is used to match you with the nearest certified water sources, calculate accurate delivery ETAs, and show real-time rider location during active deliveries.

You can disable location access at any time through your device settings. Note that disabling location may limit certain features such as real-time tracking and automatic address detection.

We implement industry-standard security measures including TLS encryption for data in transit, access controls, and regular security audits. Access to personal data is restricted to authorized employees and contractors who need it to perform their jobs.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

System data may be hosted on secure cloud infrastructure located within Uganda, Africa, or other jurisdictions that provide adequate data protection safeguards. Appropriate contractual and technical controls are implemented to protect personal information.

We retain your personal information for as long as your account is active or as needed to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are kept for at least 7 years for tax and regulatory compliance.

Delivery records, GPS logs, rider tracking information, and delivery verification photos shall be retained for a period necessary to support operational requirements, customer support, dispute resolution, legal compliance, and audit purposes.

You may request deletion of your account and associated data at any time by contacting us. Some information may be retained in anonymized form for analytics and legal purposes.

The Smart Water Vendor website may use cookies, analytics tools, and similar technologies to improve performance, enhance user experience, and monitor system usage. Users may manage cookie preferences through their browser settings.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us using the details below. We will respond within 30 days of receiving a verified request.

Smart Water Vendor is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app, email, or SMS at least 7 days before they take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: